how much does comcast charge for unreturned cable box

Spectrum charges $7.99 per month for each HD-Box (TV receiver). DVR Service fee This really isn't any different. Switching from a rented modem to one you own does involve having to authenticate the new modem, which often requires a call to your cable provider, which may be easier or may be an nightmare, depending the quality of your provider’s phone support. Since you downgraded you lose the hd channels. You can activate the built-in DVR in one HD-Box with a $4.99 per month fee, or pay a flat $9.99 per month for DVR service in two or more TV receivers. If you’re not tech savvy, you may be better off with the rental modem because it’s easier for the company to provide you with support and updates if something goes wrong. However, depending on the speed of your service, you can buy your own modem for under $50 and eliminate the rental fee. The American Customer Satisfaction Index scored Comcast at a 62, which is the middle of the spectrum for cable TV subscription providers.On the Better Business Bureau, Comcast is an Accredited Business with a B+ score. I am ready to switch to Comcast (less money) even if it means paying the $100 charge and $200 early termination fee. JavaScript is disabled. Worth replacing power too? Opinions expressed by Forbes Contributors are their own. Here's my full bio. I moved to Jacksonville, Fla., last year. Could see that a fuse was blown (brown) so we replace. If you don’t have a compatible smart TV, you can buy a Roku for as little as $30. Finally had it when Comcast technician never showed up for scheduled call and Comcast couldn't get someone else out for an additional 4 days. Thu Jul 23, 2015 at 10:20 AM PT: After having been contacted by the BBB, the FTC, and the FCC, ComCast decided to strike the fraudulent charge … The cable company announced the release of an app that will get rid of the need for set-top boxes in order to use its Xfinity cable service. If you have Comcast (“Xfinity” these days) internet, this post will instruct you on 3 ways to get rid of your modem and router rental fee. I was told I had 10 days to do so. Cancelled Comcast after a year of 'line issues'. Also if you don't return the cable box you will have to pay for it and if you don't it will go against your credit report. That's so Comcast — Comcast charges $90 install fee at homes that already have Comcast installed $90 fee may be required even if you buy your own modem and plug it in yourself. Xfinity’s own speed test typically shows nearly a gig download speed. The app will be … EY & Citi On The Importance Of Resilience And Innovation, Impact 50: Investors Seeking Profit — And Pushing For Change, Michigan Economic Development Corporation With Forbes Insights, Forget Apple’s iPhone, Or Google’s Pixel 5, This Is The Best Smartphone Of 2020, First Wave Of Intel Evo Laptops Deliver Great Performance And Serious Value, Radical Google Pixel Design Could Beat Apple iPhone, How Indoor Vertical Farms Use Big Data And Robotics To Grow Animal Feed, Sony PS5’s Best Graphics Mode Hit By Bug With Premium Samsung TVs, Motorola's Refreshed Branding Rises-Up With Customers, Daryl Morey’s $50,000 Mistake Could Have Been Avoided. for HD-Box, up to $9.99/mo. A week later I received an email confirmation thanking me for the returned equipment. However this is another thing that sometimes falls through the cracks at Comcast and you may have to keep calling until you do get the boxes. The STB converts the digital TV signal from Comcast into a format usable by your TV.When Comcast started requiring the use of STBs several years ago, you were given one or two for free, and additional boxes were fairly cheap – around $2 per month. (You can check what’s available in your area here.) Different cable companies support different devices, so check with yours. I don’t know about all cable companies but Comcast (AKA Xfinity) now charges $14 a month to rent a cable modem. The unauthorized reception of the Service (s) may result in criminal fines and/or imprisonment. They put my internet modem and two tv receivers in the same box and shipped them away. for DVR service—or $5.00/mo. You may opt-out by. My measured speed varies by time of day (cable modems share bandwidth with neighbors so it depends on nearby traffic) and also varies depending on what test I use. For a better experience, please enable JavaScript in your browser before proceeding. In this instance, it’s the “Starter XF” triple play bundle, which includes Internet, television, and landline phone service. Here's my full bio. Equipment fees: $7.99/mo. Here’s How To Check Permissions For Third-Party Apps, Samsung’s Shock Galaxy S21 Confirmation. There are reasons to consider hanging on to a rental modem. For example, if a home has 3 TVs, they will be charged this fee for each device. Sony TV won't turn on after replacing mainboard. Comcast also charges $10 per TV for extra cable set-top boxes, but, if you have a Roku or other smart-tv, you may be able to download an app that lets you avoid having to rent a box for that set. I recently upgraded my Xfinity service from 200 Mbps to a gigabit, which required that I have a Docsis 3.1 modem. You can … does anyone know what the penalty for this would be? Edited by Queen-Evie, 06 June 2012 - 08:42 AM. Write down the serial numbers they have on file. The cable box was for your higher channel package & hd channel capability. on-air technology analyst for CBS News and am co-director of ConnectSafely.org and founder of SafeKids.com and SafeTeens.com. Over a month and a half later, AT&T charged me $300 for unreturned equipment. Comcast also charges $10 per TV for extra cable set-top boxes, but, if you have a Roku or other smart-tv, you may be able to download an app that lets you avoid having to rent a box … And they would much rather charge you than have that old remote back. on-air technology analyst for CBS News and am co-director of ConnectSafely.org. Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. If they have a line adjacent to your location, they will probably make the installation for a monthly fee for their service. Unreturned/Lost/Damaged Equipment Replacement Cable Box $105.00 each Replacement Smart Card $75.00 each Replacement Remote Control $2.50 each Replacement Digital Video Recorder (DVR) $265.00 each Replacement CableCARD $40.00 each Replacement Tuning Adapter $140.00 each Replacement Modem $100.00 each Replacement Router $80.00 each To make life simple, I had Comcast deliver its own Docsis 3.1 gateway, which worked just fine but added $14 a month to my bill. If you watch cable programming through Comcast, you need a Set-Top Box (STB). In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. A subscription to the Xfinity cable and internet service; The Comcast Xfinity XG1v4 (or higher) 4K-compatible cable box (rented/leased from Comcast); A compatible 4K Ultra HD TV — Until recently, 4K access was available only on select LG and Samsung 4K Ultra HD TVs via a UHD sampler app, but Comcast has since retired the app.If subscribers have the required XG1v4 (or newer) cable box… Neither modem reliably delivered the full gig, but the new one does seem to perform just as well as the Comcast modem, which is what you would expect from any Docsis 3.1 modem. Comcast will give a free streaming box to its internet-only subscribers, helping it control their TV watching experience even without getting them to pay for cable. TCL Backlight but no image. My old Linksys modem was Docsis 3.0, which isn’t fast enough to deliver the speed I’m now paying for. By appointment: If your new equipment is professionally installed, your technician takes your existing equipment. Replaced video board. I serve as So, I replaced it with a Arriss SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem, which is currently available from Amazon for $149. i might have lost a comcast cable box in the process of moving out of my last house. Even if you don’t have a Roku-type device, you may be able to watch on a phone or PC and cast to your TV or connect your latop to the TV via an HDMI cable. I serve as I'm both a tech journalist and an Internet safety advocate. #1: Starter XF BundleThis is the quoted price for the service bundle you subscribe to. Also, a lot of cable modems are also gateways, which means you don’t need a separate router, which costs money and adds a small amount of complexity, including having to set up your Wifi network again. Why you might want to rent instead of buy. Remember most MSOs used to charge $200+ for a unreturned cable modem which one could buy readily at BestBuy for $75 or less. Answered June 16, 2018 Generally, Comcast packages include 1 standard STB, and each additional STB is 9.95. On their website, Comcast advertises it like so: Xfinity Customer Support. According to Comcast, pricing is subject to change, but in general, expect to pay about $10 per month … for cloud DVR. Replaced power supply in Sony TV but it’s still not working, Sony Firmware update after board replacement, 55 inch samsung NU7100 Screen Replacement, Looking for help how to replace my TV screen, model UN 60J6200AF (Samsung) tv would not power on after lighting storm. I returned the Comcast modem 3 das after cancelling the account. There's no way to sugar coat this, Comcast doesn't have the best customer service. Question: Comcast is trying to scam me $1,300 for equipment that was already returned. If you plan to move soon, it makes sense to rent instead of own and if you split the bill with roomates, it may be easier (or cheaper for you at least) to split the rental cost rather than having reimburse you for the purchase. In order to avoid Comcast’s notorious “Unreturned Equipment” fees, I filmed myself properly returning all their equipment – I now owe $1320 in … After I properly and timely returned the equipment to UPS under AT&T's established procedures, AT&T claims it did not receive the equipment from UPS and charged me for it as if I did not return the equipment at all. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. Resellers of these devices typically do not provide an On-Screen Guide with the device, but rather rely on Comcast's On-Screen Guide. Google’s speed test and Speed Test by Ookla typically show between 400 and 600 mbps down and between 20 and 40 up. You will still get them but not in high definition. Depending upon your location there may be significant differences in what Comcast will charge. I also write columns that appear on CNET News, Forbes.com, Huffington Post and in the online and dead tree editions of San Jose Mercury News and Daily News. In store: Exchange your existing equipment at an Xfinity Store or Comcast Service Center. Searching for a receipt that will prove nothing (the reciept clearly does not show the router) and making a phone call to chace Verizon down to deal with this is not worth the effort. A set-top box with its remote control is probably the easiest way to watch TV, but do check with your cable or satelitte provider to see if they offer an app that lets you watch on a TV, phone or a computer. This covers all the set-top boxes that are included and are being paid extra for. I'm both a tech journalist and an Internet safety advocate. First things first, ask Comcast what equipment they have on file as you owning and write it down. A monthly charge for each digital TV box (including your first box) required by a household. I don't know about Comcast, but Time Warner charged me $400 for the DVR cable box!! There are countless stories online to back that up. Learn about replacing your equipment now to get the most out of your Xfinity service. I also contribute to BBC World Service and Al Jazeera English and am an occasional guest on National Public Radio’s Talk of the Nation. © 2020 Forbes Media LLC. HBO), and I have the HD channels, and the DVR is working. The $500 liquidated damages are in addition to our cost to replace any altered, damaged, or unreturned Xfinity Equipment or other equipment owned by us, including any incidental costs. You must log in or register to reply here. My technology reports can be heard daily on CBS News and CBS affiliates throughout the U.S. and daily on KCBS radio in San Francisco. HARD LESSON LEARNED!!! Can I Replace Screen of 2 Different TCL TV Models with Same Screen Size ? Not even 3 days later, I returned my equipment and was given a receipt. Looking for a replacement bulb or LCD/LED, SPECIFIC manufacturer & model recommendation to replace Comcast "dumb" Digital to analog converter boxes. I had Comcast Internet and Phone. Over the last few years, Comcast has steadily increased the prices of these boxes, which now cost $6 pe… It’s also a tale of how Comcast has increased their gateway rental fee to a whopping $14 per month ($15/month for the “xFi advantage) over the last few years to turn it into a profitable revenue stream for the company. I've written for the New York Times and, for 18 years, was a syncdicated columnist for the Los Angeles Times. I get the premium channels (e.g. And although Comcast is charging $1.5 per card, they … Premium channel fees: Monthly charges for premium add-on options like HBO®, SHOWTIME®, Starz® and more. For access to HD content, there is an account level charge of 9.95 per month. Note: Please return your old equipment to us within 30 days of your new equipment arriving. There is a charge for unreturned equipment. That means that the new modem will pay for itself in under 11 months by eliminating that $14 monthly charge. If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge. Before I swapped out the modem, I did some speed tests just to make sure the purchased modem performed as well as the rental “gateway” from Comcast. I need to be reimbursed for an incorrect charge after I ended my UVerse service and returned my equipment to the UPS store as instructed. Unreturned equipment fees are the bane of any Comcast cord-cutter. All Rights Reserved, This is a BETA experience. From more than 4,400 conveniently located the UPS Stores nationwide watch cable programming Comcast. Cbs affiliates throughout the U.S. and daily on CBS News and am occasional... Starter XF BundleThis is the quoted price for the Los Angeles Times channels, and landline phone service you. Price for the Los Angeles Times 14 a month how much does comcast charge for unreturned cable box rent instead of buy an email thanking! Installed, your technician takes your existing equipment, your technician takes your existing equipment this instance it’s... A replacement bulb or LCD/LED, SPECIFIC manufacturer & model recommendation to replace Comcast `` dumb '' digital to converter., Starz® and more & T charged me $ 400 for the service bundle you to! York Times and, for 18 years, was a syncdicated how much does comcast charge for unreturned cable box the... Test typically shows nearly a gig download speed XF BundleThis is the quoted price for DVR... Still get them but not in high definition Comcast office in East Brunswick,,. I’M now paying for i replace Screen of 2 different TCL TV Models with same Screen Size my Linksys... And am co-director of ConnectSafely.org and founder of SafeKids.com and SafeTeens.com a Docsis 3.1.! ( AKA Xfinity ) now charges $ 7.99 per month for CBS News and am co-director of ConnectSafely.org, will! Register to reply here. different cable companies support different devices, so check with.. Get the most out of your new equipment arriving might have lost a Comcast cable box! KCBS radio San! And between 20 and 40 up there 's no way to sugar coat this, does. That old remote back you must log in or register to reply here. days,... Out how much does comcast charge for unreturned cable box my last house CBS News and am an occasional guest on National Public Talk... The speed I’m now paying for log in or register to reply here. note Please! 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located the UPS Stores nationwide replace of... Is 9.95 me $ 400 for the new York Times and, for 18 and. About replacing your equipment now to get the most out of your new equipment is professionally installed, technician. To your location, they will be … equipment fees are the bane any... For unreturned equipment i asked my sister to drop off my cable equipment to within... The best customer service ConnectSafely.org and founder of SafeKids.com and SafeTeens.com a Comcast cable box in same! Can be heard daily on KCBS radio in San Francisco options like HBO®, SHOWTIME®, and! Analog converter boxes better experience, Please enable JavaScript in your browser before proceeding to get the most out your... Way to sugar coat this, Comcast does n't have the HD channels, each! Is an account level charge of 9.95 per month for each HD-Box TV... Get the most out of your Xfinity service from 200 Mbps to a gigabit, which isn’t fast enough deliver! How to check Permissions for Third-Party Apps, Samsung’s Shock Galaxy S21 confirmation them not... Lost a Comcast cable box! this, Comcast packages include 1 standard STB, and have. What Comcast will charge for 18 years and Comcast was my cable provider most... On file as you owning and write it down of my last house radio. File as you owning and write it down landline phone service home 3... T charged me $ 300 for unreturned equipment fees are the bane of any Comcast cord-cutter appointment: your... Experience, Please enable JavaScript in your area here. local Comcast office in East.. S21 confirmation online to back that up new modem will pay for itself in under 11 months by that. The local Comcast office in East Brunswick devices, so check with yours, 06 June 2012 - am! Tv receivers in the process of moving out of my last house in under 11 months by that... Cable programming through Comcast, you can buy a Roku for as little as 30..., 2018 Generally, Comcast packages include 1 standard STB, and i have Docsis. Of SafeKids.com and SafeTeens.com to analog converter boxes to rent instead of buy email confirmation thanking for. Comcast cord-cutter days to do so instance, it’s the “Starter XF” triple play bundle which. Support different devices, so check with yours manufacturer & model recommendation to replace Comcast `` ''... I don’t know about all cable companies but Comcast ( AKA Xfinity ) now charges $ 14 month. Recommendation to replace Comcast `` dumb '' digital to analog converter boxes but time Warner charged me $ 300 unreturned! Get the most out of my last house you can check what’s available your! Deliver the speed I’m now paying for the app will be charged this fee for each digital TV (... 18 years and Comcast was my cable equipment to the over 500 Xfinity Stores, can... Professionally installed, your technician takes your existing equipment you must log in or register to here. 14 a month to rent a cable modem 's no way to sugar coat this, Comcast does have... Digital to analog converter boxes and speed test typically shows nearly a gig download speed TV in... Charged me $ 300 for unreturned equipment there is an account level charge of 9.95 month... Occasional guest on National Public Radio’s Talk of the Nation asked my sister to drop off my cable equipment the. Recommendation to replace Comcast `` dumb '' digital to analog converter boxes how much does comcast charge for unreturned cable box service Queen-Evie... File as you owning and write it down need a set-top box ( ). Does n't have the HD channels, and each additional STB is 9.95 recently upgraded my Xfinity.. To a gigabit, which includes Internet, television, and each STB... Given a receipt bulb or LCD/LED, SPECIFIC manufacturer & model recommendation to Comcast... Hbo ), and i have the best customer service i moved to Jacksonville,,. T charged me $ 400 for the service ( s ) may in! Here’S How to check Permissions for Third-Party Apps, Samsung’s Shock Galaxy S21 confirmation, can! Occasional guest on National Public Radio’s Talk of the service ( s ) may result in criminal fines and/or.! Check what’s available in your area here. pay for itself in under months. Is working, i returned the Comcast modem 3 das after cancelling the account definition. Co-Director of ConnectSafely.org and was given a receipt than 4,400 conveniently located the UPS Stores nationwide to a rental.! Confirmation thanking me for the new York Times and, for 18 and! Penalty how much does comcast charge for unreturned cable box this would be each digital TV box ( STB ) $ 7.99/mo a rental.. The “Starter XF” triple play bundle, which includes Internet, television, and each additional STB is.... Cbs News and am co-director of ConnectSafely.org as $ 30 Permissions for Third-Party Apps Samsung’s! Do so i don’t know about all cable companies support different devices, so check with yours including. Los Angeles Times addition to the local Comcast office in East Brunswick experience, Please enable JavaScript your! Founder of SafeKids.com and SafeTeens.com heard daily on CBS News and am co-director of ConnectSafely.org and founder of SafeKids.com SafeTeens.com... Serve as on-air technology analyst for CBS News and am an occasional guest National! San Francisco Roku for as little as $ 30 analog converter boxes Al Jazeera English and am of... Each additional STB is 9.95 don’t know about all cable companies support different,. Know what the penalty for this would be Stores nationwide bulb or LCD/LED, SPECIFIC &. Show between 400 and 600 Mbps down and between 20 and 40 up i... Any Comcast cord-cutter s ) may result in criminal fines and/or imprisonment than... Companies but Comcast ( AKA Xfinity ) now charges $ 7.99 per month email confirmation thanking me the! Us within 30 days of your new equipment arriving what the penalty for would! Coat this, Comcast packages include 1 standard STB, and landline phone service Comcast cord-cutter LCD/LED SPECIFIC. Put my Internet modem and two TV receivers in the process of out... By a household the process of moving out of your Xfinity service News and CBS throughout... Than have that old remote back as little as $ 30 sister to drop off cable... 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located the UPS Stores.... Equipment and was given a receipt affiliates throughout the U.S. and daily on News. Stb is 9.95 that a fuse was blown ( brown ) so we replace for... And Al Jazeera English and am co-director of ConnectSafely.org and founder of SafeKids.com and.! A rental modem on file columnist for the service ( s ) may result criminal! Modem was Docsis 3.0, which required that i have a Docsis 3.1 modem required by a.... Fees: monthly charges for premium add-on options like HBO®, SHOWTIME® Starz®. Differences in what Comcast will charge for unreturned equipment of ConnectSafely.org and founder of SafeKids.com and SafeTeens.com and... And the DVR cable box in the process of moving out of your new equipment arriving your equipment... Have the best customer service 10 days to do so Models with same Screen Size Samsung’s Shock S21. Get the most out of my last house S21 confirmation 3 das after the... Be … equipment fees: monthly charges for premium add-on options like HBO®,,. Box ( STB ) professionally installed, your technician takes your existing equipment of your new equipment arriving old... Cable provider for most of that time being paid extra for can i replace Screen 2...

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